Returns
Change of Mind
Unfortunately, we do not accept returns and exchanges due to incorrect ordering or change of mind.
Sale Items
Sale items are final and strictly non-exchangeable or returnable (except found faulty/damaged).
Faulty Items
In the unlikely event that the product/s received is faulty or damaged, a refund or an exchange is available within 30 days from purchase date. Please email us on hello@shopsimplysakura.com to initiate investigation. Note that we do not cover return postage. After receiving and inspecting products, faulty/damaged items will be refunded or exchanged (whereby postage is covered by us).
Unfortunately, we do not accept returns and exchanges due to incorrect ordering or change of mind.
Sale Items
Sale items are final and strictly non-exchangeable or returnable (except found faulty/damaged).
Faulty Items
In the unlikely event that the product/s received is faulty or damaged, a refund or an exchange is available within 30 days from purchase date. Please email us on hello@shopsimplysakura.com to initiate investigation. Note that we do not cover return postage. After receiving and inspecting products, faulty/damaged items will be refunded or exchanged (whereby postage is covered by us).